Tealbee Return & Exchange Policy
Last updated: March 19, 2026
We want you to love your Tealbee products. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How to start a return:
- Visit our Returns Portal
- Enter your order number and the email you used to place the order
- Select the item you'd like to return and your reason
- Submit your request
Once submitted, our team will review your request within 24 hours. You'll receive an email when your return is approved, along with a prepaid return shipping label.
After we receive and inspect your item, we'll issue your refund to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.
A $6 restocking fee may apply to change-of-mind returns (wrong size, changed mind, etc.). This fee is waived for defective products.
Defective Products
If your product arrived damaged or has a defect, we'll take care of it — no return shipping needed.
- Visit our Returns Portal
- Select "Defective Product" and upload a photo of the issue
- Our team will review the photo and process your refund directly
You won't need to ship anything back. Once approved, your refund will be issued immediately.
Exchanges
We don't offer direct exchanges. If you need a different size or product, simply:
- Submit a return for a refund through our Returns Portal
- Place a new order for the item you'd like
This is the fastest way to get the right product in your hands.
Checking Your Return Status
You can check the status of your return anytime on our Returns Portal. Just click "Check your return status" and enter your order number and email.
Need Help?
If your situation doesn't fit neatly into the process above, or if you have any questions at all, email us at hello@tealbee.com. We're happy to help and will work with you to find a solution.